Related Articles ( the National Algerian Bank (BNA) )
Measuring the Extent of Availability of Service Quality Dimensions in Algerian Governmental Banks: the Case of National Algerian Bank (BNA) Annaba
This study aims to measure the extent of availability of service quality dimensions: reliability, responsiveness, assurance, empathy, tangibility in a Algerian governmental banks, and to realize the previous aim the study adopted the descriptive analytical method using the questionnaire tool to collect ...